Terms & Conditions

Terms of User Policy 

Before using the website and services offered by
xclusivearrivals.com. this agreement sets forth the legally
binding terms and conditions for your use of the website
Xclusivearrivals.com (the “site”) and provided by xclusive arrivals on the site.By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on theSite.

Return / Exchange Policy 

Xclusive Arrivals does not issue refunds. We will exchange an item if we have made a mistake with your order. Please email us at @xclusivearrivals.com before mailing your purchase back to us. We will give you a confirmation return number that must be included in your package in order to receive your exchange. Returned shoes must be in brand new, unworn condition.

No Refunds, All Sales Are Final:
Orders cannot be cancelled once submitted on the website.

  • Exchanges can be made only if there was an error on our part.
  • Shoes that do not fit do not qualify as an error on our part.
  • Customers must contact us within 7 days of receiving their shoes to request an exchange.
  • Buyer is responsible for the cost of shipping the sneakers back for an exchange.
  •  Shoes older than one year from the release date are not guaranteed to be suitable for wear, see FAQ.

Disclaimer of Warranty and Limitation of Liability

There is no warranty for items sold or purchased or information provided on this website,to the extent permitted by applicable law. Except when otherwise stated in writing, all items sold or purchased or information provided on this website are sold or purchased or provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. The entire risk, as to the quality and performance of items sold or purchased or information provided on this website, is with you. Should items sold or purchased prove defective, you assume the cost of all necessary servicing, repair, or correction.

In no event, unless required by applicable law or agreed to in writing, will Xclusive Arrivals New York, Ltd. be liable to you for damages, including any general, special, incidental, or consequential damages arising out of the use or inability to use items sold or purchased or information provided on the website (including but not limited to losses sustained by you or third parties), even if such holder or other party has been advised of the possibility of such damages.

Inventory Availability

We do our best to ensure that the product you’re ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process and won’t be able to be filled. We make no guarantees on the availability of product as represented on our website.

No Guarantee

Xclusive Arrivals does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Xclusive Arrivals control.

Typographical Errors

We are not responsible for typographical errors. Although every effort is made to warrant that the information detailed on this website is accurate, from time to time a typographical error may appear as it applies to, but not limited to price, model name, style number, and description. Please accept our apologies for such errors; corrections will be made as such errors are found. The decision of honoring incorrect pricing of merchandise, for whatever reason it has occurred, is at our sole discretion and is reviewed on a case-by-case basis.

Xclusive Arrivals Intellectual Property

Xclusive Arrivals and other Xclusive Arrivals graphics, logos, design, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Xclusive Arrivals.com LLC. In the U.S. and/or other countries. Xclusive Ariivals trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.


Except as provided in Xclusive Arrivals Privacy Policy Xclusive Arrivals will not sell or disclose your personal information (as defined in the Privacy Policy) to third parties without your explicit consent. Xclusive Arrivals Boutique and processes content on computers located in the United States that are protected by physical as well as technological security.


Effective October 16, 2013

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used when you access Xclusive Arrivals website or mobile app (the “Website”). We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as password and username, before granting access to your data. Xclusive Arrivals


PayPal processes all Xclusive Arrivals transactions. The PayPal Terms of Use and Privacy Policy govern your use of PayPal’s services.

Security of your Personal Information

Xclusive Arrivals strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others. We use SSL encryption when collecting or transferring sensitive data.


Are all products that Xclusive Arrivals sells authentic?

All of our merchandise is 100% AUTHENTIC, purchased from authorized Nike, Adidas, Asics Socouny and other retailers. We pride ourselves on staying true to our customers and want you to feel comfortable when making a purchase from us. We stand behind all the merchandise we sell.

Does Xclusive Arrivals sell used sneakers? 

Not at the moment. However, please keep in mind that Xclusive Arrivals is also a retail space where in-store customers are encouraged to try on sneakers before committing to purchase. A pair may have been tried on, but it’s always in a controlled environment.

Does Xclusive Arrivals accept trades?

Yes, we are open minded to suggest trades, bearing condition of sneaker (DS, brand new, 100% authentic) we will rate your sneaker accordingly and match a trade or offer. Under no circumstance is Xclusive Arrivals obligated to accept a trade.

I’m looking for a specific shoe. Do you have it?

Our entire inventory, is listed on our website. If you can’t find it here, we don’t have it. Yet. The only exceptions are conditional sneakers that are only available for in-store customers.

When am I going to receive my order?

Orders made before 6pm EST will be shipped out within 2 business days. Please email us for specific shoe availability. Xclusive Arrivals uses USPS for all domestic orders unless you specify otherwise. All shipments come with insurance and signature confirmation, meaning all packages must be signed for. Upon shipment, a tracking number will be sent to the email address provided when the order was placed. You can also check your shipment status by logging into your Xclusive Arrivals account.

When does Xclusive Arrivals.com charge my debit/credit card?

As soon as an order is entered through the Xclusive Arrivals website, we ask for 1-2 days for order processing. Your card will only be charged when your order has been processed and is ready for shipment. Depending on your debit/credit card-issuing bank, it may take 5-10 business days for the hold to be released and the funds to be returned to your card. Please allow 7-10 days for delivery, specific transit time will be communicated in your order confirmation email.

Who sets the prices?

Prices based on a variety of factors, including rarity, condition, size availability and market value because storage space is at a premium at Xclusive Arrivals, we encourage costumers to stay on top of Xclusive Arrivals for the best deals out.

What does conditional mean? And why can’t I just order them online?

We only sell brand new and unworn sneakers in mint or excellent condition, but all shoes eventually show signs of age. This includes, but is not limited to, yellowing, bleeding, cracking and creasing, cloudy airbags, fading, and more. If a sneaker shows significant signs of any of those conditions, we list them as accordingly and make them available in-store only. Since all sales are final, we prefer customers have an opportunity to review and inspect all conditional sneakers in hand before committing to purchase.

In –store only Purchases

Processing in store only purchases requires you to contact us by phone. Initial contact can be made via email, but ultimately the purchase needs to be made by phone.

How do I know if a shoe is out stock?

If there are no sizes listed on the product detail page next to the “Add to Cart” button, which means we are currently sold out of that shoe. We restock all of our shoes at random. Please check the Xclusive Arrivals website frequently for newly added.

What method of payment can I use to make an order?

 1. Visa/MasterCard/Amex/Discover (Debit/Credit Cards) – Xclusive Arrivals provides its customers with the utmost security when using debit or credit cards to make a purchase. We use a Secure Payment Gateway, PayPal and a Rapid Secure Socket Layer (SSL) to ensure customers that their personal information is kept private. 2. PayPal – PayPal gives you the option to make a purchase using all major credit cards, bank account, or E-Check. Your PayPal account must have a confirmed address in order for your order to be processed.

If I live outside of the U.S. can I still purchase from Xclusive Arrivals.com?

Yes, we accept international orders in addition to domestic. However, we require that you reach out via email (Xclusive Arrivals.com) to process order international payment cannot be accepted. We will send you an invoice thru PayPal for these charges. Payment be made with PayPal (Confirmed Address).

Does Xclusive Arrivals.com have a customer service phone number?

Our phone number is (646) 2676535.  Our hours are from 12pm to 7pm
Monday – Saturday.

Any unanswered questions? Contact Us